capture the business you deserve

Monthly Archives: May 2011

Building the Emotional Connection

If your business fails to make an emotional connection to your customer, you fail to get a customer for life.  Think of the business you frequent the most and have a loyalty towards.  I’m talking about a business that you … Continue reading

Speaking of Grocery Stores

I attended a motivational seminar this morning.  The speaker was talking about empowering employees and providing top-notch customer service.  He mentioned how so many industries and companies just do not get it.  He cited the airline industry in North America … Continue reading